Support

Supports

Wholesale Account Shipping Rates and Policies
Shipping rates for the wholesale account orders varies based on final weight of package and the shipping service selected.

Please contact customer service at 1-888-221-3496 for shipping rates before order is placed.


Order Processing Deadlines
Orders received before 1pm Pacific Time Monday through Friday (except holidays) will be processed the same day. Orders received after the cutoff time will be processed the next day (or, if the next day is a Saturday, Sunday or holiday, the next business day). We will send you an order shipment confirmation when we have finished processing your order and our transportation partner has picked it up for delivery.

Our transportation partners do not process orders on the weekend. Therefore, if you place an order after the cutoff time on Friday, you may experience a delay between your order shipment confirmation e-mail and the actual shipment of your order.


Shipping Carriers
Orders are shipped via FedEx. We will provide you with a FedEx tracking number so that you may track your order.

For orders shipped via FedEx Express, you may request Overnight or 2nd day. To select this service, please contact a Customer Service Specialist by phone at 1.888.221.3496 or via email at orders@solsticemed.com to get a quote.

Please note when using expedited shipping methods we cannot request or guarantee delivery by a specific time. Generally FedEx will deliver your package by an estimated time and date of delivery. You are able to track your package through FedEx.com using the tracking number associated with your shipment.


Weekend Delivery
Generally, all orders are shipped via FedEx and are delivered Monday through Friday only. If you would like to request receipt of a package on Saturday, please contact a Customer Service Specialist by phone at 1.888.221.3496. Delivery is not available on Sundays.

Default Shipping Address
Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by clicking the "edit" button located directly beneath the default address. This will allow you to choose another address, or enter a new address in the spaces provided.

You can change your shipping address at any time in the Shipping Addresses area of Your Account. You can add, delete, or edit any of your shipping addresses. Changes you make via the Shipping Addresses area of Your Account will not affect orders you have already placed.


Items on Order
If you notice that one of the items that you want to purchase is currently out of stock, there will be a date listed next to the product stating when we will be receiving the product back in stock. This time frame is an estimate, and is solely dependent on when the manufacturer can get the product to our distribution center. Unfortunately, we are unable to provide exact arrival dates for specific items.
You may place the backordered item into your order along with the items we do have in stock. The items we do currently have in stock will ship immediately and we will ship your backordered item as soon as we receive it back into stock with the shipping service selected on your original order. You'll receive an e-mail confirmation when your backordered item has been shipped. Backordered items do result in an additional shipping fee. Unfortunately, there is not a way to hold the order until we receive all items in stock.
If the first portion of your order has already shipped, and you've realized that you cannot wait for the backordered item, you may cancel it easily. Click here to view instructions on how to cancel an order. Once you have submitted your cancellation request you will receive an e-mail within 30 minutes confirming that your backordered item has been cancelled. The cancelled items will not be shipped or billed to your account.
* This offer is subject to change or may expire at any time


Risk of Loss
All items purchased from solsticemed.com are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier. You can contact FedEx for more information.


Shipping to Alaska and Hawaii
For shipments to Alaska and Hawaii, an additional $10 will be added to the standard shipping. Shipping to Alaska and Hawaii may require an additional one to two days.


Shipping to APO/FPO Military Addresses
All orders to APO/FPO US military addresses are shipped via FedEx.
Please note: due to current world events impacting the United States and other countries, our delivery partners have informed us to expect packages to take up to 8 weeks for delivery to certain APO/FPO US military addresses.


Shipping to US Territories
Please be aware that we are unable to ship orders to US Territories.


Shipping to International Addresses
Please be aware that we are unable to ship orders to International Addresses.